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Available Positions

Customer Service Representative

Location: Hewitt's Dairy

Customer Service Representative

Status: Full-time
Location: Hewitt's Dairy
Department: Customer Service

Job Scope:

Reporting to the Manager, Customer Service, the CSR is responsible for providing excellent customer service and to maximize customer growth by following company guidelines and fostering cooperative spirit through teamwork.

Key Responsibilities:

  • Bridge the daily communication between internal and external departments in operational matters to ensure timely and accurate delivery of products.
  • Update Customer Service Forms and Reference Guides
  • Customer order management & key customer contact for issues: Shortages, Logistics, tracking etc.…
  • Provide support to Key Account personnel (as needed)
  • Proactive resolution of issues that threaten Customer Service levels
  • Liaising with external and internal customers (Sales, Marketing, Logistics Depts.)
  • Ensuring and exhibiting a professional attitude and demeanor to all who contact the company and to receive all incoming consumer complaints for all products produced by Gay Lea Foods
  • Issuing return merchandise authorization numbers for return products to eligible customers
  • Process credits
  • Forward complaints with proper documentation to the respective QC supervisor, for their investigation and written responses within 24 hours.
  • Make necessary arrangements to pick up complaint products for analysis
  • Food Safety & Quality responsibilities as outlined in SOP’s and other training materials provided and accurate record keeping
  • Be available for “after hours” customer service calls

Qualifications:

  • Post-secondary education and 2 years’ experience in a related field.
  • Previous experience in a Food Processing industry would be an asset
  • Excellent attention to detail and high levels of accuracy
  • Demonstrated ability to work independently and excel in a team environment.
  • Self-starter and team player with strong interpersonal skills and flexibility
  • Strong computer skills (Microsoft Word, Excel, Outlook, PowerPoint etc.)
  • Excellent Telephone/Communications/people skills both written and verbal
  • Prior experience with an ERP system would be an asset
  • Proven ability to exercise diplomacy in stressful situations.
 

Working Environment:

Work is primarily sedentary in nature, with frequent interruptions and multiple deadlines

Physical Demands:

Sitting and keyboarding for considerable amounts of time.

Apply Now

Maintenance Technician & Shift Engineer

Location: Longlife

Maintenance Technician & Shift Engineer

Status: Full-time (Continental -Rotating Shifts)
Location: Longlife
Department: Maintenance

Job Scope:

Reporting to the Maintenance Manager, this position is accountable for contributing to various Operating Engineering and Maintenance tasks at the division. This position will maintain the life of equipment, minimize downtime, and ensure the safe and efficient operations of the plant. Team members are required with the following qualifications and will perform the duties listed below.

Key Responsibilities:

  • Maintain and operate boilers, air compressors, ammonia refrigeration, water chillers, cooling tower, air compressors, and building facilities at Longlife
  • Troubleshoot and maintain processing equipment such as UHT, VTIS, Pasteurizer, Silos, AST tanks, valves and pumps
  • Maintain and troubleshoot bag and carton fillers and high-speed packaging equipment
  • Responsible to maintain all mechanical and electrical systems, all machinery at the facility
  • Coordinate with Production, Maintenance and outside contractors and ensure that work is completed in a safe manner that complies with all necessary manufacturing codes, regulations and standards i.e. H&S, GMP’s, HACCP, WHMIS, MSDS etc.
  • Communicate daily Engineering Activities with Chief Engineer and update all daily engineering logs
  • Improve and maintain existing PM systems
  • Ensure that required parts are ordered
  • Identify opportunities and make recommendations to continuously improve maintenance operations and efficiencies
  • Food Safety & Quality responsibility as outlined in SOPs & other training materials provided and accurate record keeping
  • Attend prescribed courses and training as required
  • Other projects as assigned by Plant Management.

Qualifications:

  • Must have: a valid TSSA 3rd Class Operating Engineer Certificate
  • Industrial Millwright and/or Electrician License an asset.
  • Well experienced to maintain and operate Steam Boilers, Air Compressors, Ammonia Refrigeration
  • Proven ability to maintain and repair various packaging and processing equipment
  • Strong troubleshooting skills and a positive, solutions-oriented team player
  • Dedicated to safety and process excellence
  • A strong background in HACCP and GMP’s would be an asset
  • Minimum 3 years maintenance experience in a manufacturing environment, preferably food industry, dairy industry would be an asset
  • Must display excellent sanitary habits and possess knowledge of HACCP
  • Strong preventative maintenance and troubleshooting ability
  • Solid knowledge of high-speed filling and packaging lines and PLCs
  • Knowledge of GMPs, including
  • Familiar with continuous improvement processes and methodologies considered an asset
  • Good communication skills, including written and verbal
  • Ability to work independently and in a team environment
  • Must be flexible in terms of shift work and perform other duties as required
  • Physically capable of performing the demands of the job
  • Computer skills would be an asset

Working Environment:

Regular interruptions and exposure to noise. Occasional exposure to dust, extreme temperatures, odour, humidity, dry conditions, chemical substances, heights, hazardous machines and moving objects.

Physical Demands:

Standing, walking, and sitting for a considerable length of time. Crouching, working in confined spaces, climbing stairs and working in awkward positions at moderate lengths of time. Regular climbing of stairs (there are 22 stairs from the production floor to the lunch and rest rooms, as well as the office areas).

Apply Now

Reverse Osmosis – Ultra Filtration Operator

Location: Teeswater

Reverse Osmosis – Ultra Filtration Operator

Status: Full-time
Location: Teeswater
Department: Operations

Job Scope:

Reporting directly to the Production Supervisor, the scope of this key Plant Operator position involves a variety of tasks associated with producing value-added new products in our newly renovated Teeswater facility. Shift Details: 12-hour rotating continental shifts (days/nights)

Key Responsibilities:

  •  Operate automated equipment through control panels; continuously monitor key inputs such as temperatures, volumes, moisture and protein levels; communicate variances and adjust equipment as required to meet product specifications
  • Perform routine manual checks of systems, valves and lines and troubleshoot as required
  • Conduct Clean in Place (CIP) protocols and perform regular sanitation of floors, drains and other production areas
  • Interpret and record accurate and detailed production and CIP records
  • Conduct visual inspection of equipment and product to verify proper operation and output
  • Troubleshooting of equipment in a fast pace environment
  • Work closely with quality control staff to standardize raw products efficiently and adequately for processing
  • Responsible for respective Critical Control Points as outlined in the facilities HACCP manual
  • Food Safety & Quality responsibility as outlined in SOPs & other training materials provided and accurate record keeping
  • Perform all other duties as assigned
 

Qualifications:

  • Minimum high school diploma and/or relevant dairy experience
  • Minimum 2 years’ experience in a regulated dairy or food manufacturing environment
  • Knowledge of Good Manufacturing Practices (GMPs), including excellent sanitary habits, Clean in Place (CIP) systems and possess knowledge of Hazard Analysis Critical Control Points (HACCP)
  • Ability to work independently and in a team environment
  • Flexibility in terms of shift work and perform other duties as required
  • Physically capable of performing the demands of the job and ability to multi-task
  • Good written and verbal communication skills
  • Mechanical aptitude and solid troubleshooting skills
  • High level of accuracy and mathematical abilities
  • Computer data entry skills

Working Environment:

Regular exposure to dust, extreme temperatures and frequent interruptions. Regular exposure to hazards including chemical substances, hazardous machines and moving objects. Regular exposure to noise and odour

Physical Demands:

Standing and walking for extended length of time. Crouching, bending, pushing and pulling for considerable length of time. Moderate lifting of materials up to maximum 25kgs

Apply Now

Maintenance Technician – Millwright

Location: Teeswater

Maintenance Technician – Millwright

Status: Full-time
Location: Teeswater
Department: Maintenance

Job Scope:

Reporting to the Manager, Operations, the Maintenance Technician – Millwright is responsible for the preventative maintenance, troubleshooting and repair of all equipment and machinery at the Teeswater facility including refrigeration, waste water systems, steam boiler, building maintenance and other duties as required.

Key Responsibilities:

  • Operation and maintenance of all refrigeration/boiler/HVAC equipment
  • Maintain/monitor/check all equipment
  • Participate in plant equipment repairs/installations
  • Interface with necessary contractual and inspection departments for adherence to regulatory and company requirements
  • Maintain all records to ensure regulatory and company compliance
  • Troubleshoot breakdowns relating to all boiler, refrigeration and HVAC issues
  • Ensure all work performed complies with governing practices, codes and regulations
  • Operation of all equipment in a safe and efficient manner as well as participation in plant efficiency initiatives
  • Food Safety & Quality responsibility as outlined in SOPs & other training materials provided and accurate record keeping
  • Attend prescribed courses and training as required

Qualifications:

  • Must possess and maintain a valid certificate as an Industrial Mechanic Millwright (preference will be given to those holding multiple tickets)
  • Minimum 3 years maintenance experience within the food industry, preferably in dairy
  • Knowledge of GMPs, including excellent sanitary habits and possess knowledge of HACCP
  • Strong preventative maintenance and troubleshooting ability
  • Solid knowledge of high speed filling and packaging lines and PLCs
  • Familiar with continuous improvement processes and methodologies considered an asset
  • Knowledge of fuel systems, waste water treatment, air compressors and refrigeration systems
  • Good communication skills, including written and verbal
  • Ability to work independently and in a team environment
  • Must be flexible in terms of shift work and perform other duties as required
  • Physically capable of performing the demands of the job
  • Computer skills would be an asset

Working Environment:

Regular exposure to long duration of driving and frequent interruptions. Occasional exposure to dust and extreme temperatures

Physical Demands:

Standing and walking for considerable length of time. Moderate lifting of materials up to maximum 25kgs Shift Details: 12 hour rotating continental

Apply Now

Dryer Operator

Location: Teeswater

Dryer Operator

Status: Full-time
Location: Teeswater
Department: Operations - Tower Dryer

Job Scope:

Reporting directly to the Production Supervisor, the scope of these key Plant Operator positions involves a variety of tasks associated with producing value-added new products in our newly renovated Teeswater facility.

Key Responsibilities:

  • Operate automated equipment through control panels; continuously monitor key inputs such as temperatures, volumes, moisture and protein levels; communicate variances and adjust equipment as required to meet product specifications
  • Perform routine manual checks of systems, valves and lines and troubleshoot as required
  • Conduct Clean in Place (CIP) protocols and perform regular sanitation of floors, drains and other production areas
  • Interpret and record accurate and detailed production and CIP records
  • Conduct visual inspection of equipment and product to verify proper operation and output
  • Troubleshooting of equipment in a fast pace environment
  • Work closely with quality control staff to standardize raw products efficiently and adequately for processing
  • Responsible for respective Critical Control Points as outlined in the facilities HACCP manual
  • Food Safety & Quality responsibility as outlined in SOPs & other training materials provided and accurate record keeping
  • Perform all other duties as assigned

Qualifications:

  • Minimum high school diploma and/or relevant dairy experience
  • Minimum 2 years’ experience in a regulated dairy or food manufacturing environment
  • Knowledge of Good Manufacturing Practices (GMPs), including excellent sanitary habits, CIP systems and possess knowledge of Hazard Analysis Critical Control Points (HACCP)
  • Ability to work independently and in a team environment
  • Ability to be flexible in terms of shift work and perform other duties as required
  • Physically capable of performing the demands of the job and ability to multi-task
  • Good communication skills, including written and verbal
  • Mechanical aptitude and solid troubleshooting skills
  • High level of accuracy and mathematical abilities
  • Computer data entry skills
 

Working Environment:

Regular exposure to dust, extreme temperatures and frequent interruptions. Regular exposure to hazards including chemical substances, hazardous machines and moving objects. Regular exposure to noise and odour

Physical Demands:

Standing and walking for extended length of time. Crouching, bending, pushing and pulling for considerable length of time. Moderate lifting of materials up to maximum 25kgs Shift Details: 12-hour rotating continental shifts (days/nights)

Apply Now

Production Supervisor

Location: Guelph

Production Supervisor

Status: Full-time (Multi shift flexibility required)
Location: Guelph
Department: Operations

Job Scope:

Reporting to the Production Manager, the Production Supervisor will oversee and be responsible for the effective, efficient and safe operation of the Production departments. The successful incumbent will also support and participate with the Production Management Team to focus on continuously improving processes and efficiencies within the operation.

Key Responsibilities:

  • Responsible for the overall effectiveness of the plant operations during assigned shift; this is a ‘hands-on’ position that directly supervises all shift staff, including training, planning workloads, developing production schedules and disciplining where required. Emphasis is on time spent on the floor directly supervising to meet organization goals.
  • Work closely with the production staff in the areas of sanitation, hygiene, GMP's and other necessary quality-related training
  • Work towards Process Excellence & Lean Manufacturing endeavors of the organization
  • Responsible for authorizing and monitoring employees' time, attendance and payroll information
  • Maintain Production PM Programs, generated daily operating, efficiency reports as well as daily/weekly production mapping
  • Validate all production records and CIP records
  • Develop a co-operative team approach in the Production Department and work closely with Production Planners, Finance, Maintenance, Human Resources, Quality and Plant Management
  • Champion and enforce Health & Safety, proactive approach to prevent accidents in the plant. Member of the JHSC
  • Provide flexible shift coverage including nights and weekend coverage on a rotational basis.  Willingness to work overtime as required
  • Train operators on all changes in the Food Safety and Quality system as communicated by Management and QA
  • Other projects as assigned by management

Qualifications:

  • University degree or College Diploma preferably majoring in Science, Engineering or Business.
  • Minimum five (5) years of experience in a HACCP and SQF regulated consumer packaged goods manufacturing environment is required. Food industry preferred, and knowledge of pasteurization equipment considered an asset.
  • Minimum three (3) years of hands-on supervisory experience is required.
  • Effective communication and interpersonal skills.
  • Excellent organizational and problem-solving skills.
  • Solid analytical skills with knowledge of process improvement techniques
  • Strong computer skills, including Windows and MS Office (Excel, Word, PowerPoint, Outlook)
  • Mechanical aptitude and trouble shooting ability.

Working Environment:

Regular exposure to noise, odour, chemical hazards, hazardous machines, and frequent interruptions. Occasional exposure to dust and extreme temperatures.

Physical Demands:

Standing and walking for extended length of time.

Apply Now

Production Supervisor (Afternoon shift beginning at 1:00pm)

Location: Guelph

Production Supervisor (Afternoon shift beginning at 1:00pm)

Status: Full-time
Location: Guelph
Department: Production

Job Scope:

Reporting to the Operations Manager, the scope of this position involves directing the production team to achieve standards related to cost, line efficiencies, waste, safety and productivity.

Key Responsibilities:

  • Supervise the production staff, including planning workload and staffing schedules
  • Participate in various employee relations matters, such as hiring, training and disciplinary processes
  • Maintain production PM programs, generate daily operating reports, as well as weekly production map
  • Ensure line efficiencies and maintain product quality. Ensure and maintain quality and safety standards within the plant
  • Responsible to train operators on all changes in the Food Safety & Quality system as communicated by Management and QA
  • Attend prescribed courses and training as required

Qualifications:

  • Minimum 3 years post secondary education or minimum 5 years of related experience
  • Minimum 3 years supervisory experience in a HACCP regulated dairy, food or beverage processing environment.
  • Solid knowledge of GMPs, including excellent sanitary habits and a strong understanding of HACCP and MSS as it applies to a food manufacturing environment.
  • Familiarity with CIP systems and UHT &/or HTST processing
  • Familiar with total quality management and continuous improvement processes
  • Good decision-making & problem-solving capabilities
  • Excellent interpersonal & communication skills, including written and verbal
  • Mechanical aptitude and troubleshooting ability
  • Proficient computer abilities using Microsoft Outlook, Word and Excel
Note - The company has been following Health Canada recommendations throughout the pandemic. The company utilizes mandatory face masks, employee temperature checks, hand washing, hand sanitizers, social distancing, etc.

Working Environment:

Regular exposure to noise, humidity and dry conditions. Continuous exposure to hazardous machines and frequent interruptions. Occasional exposure to dust and extreme temperatures.

Physical Demands:

Standing and walking for an extended length of time. Sitting, climbing stairs and working in awkward positions at moderate lengths of time.

Apply Now

Maintenance Supervisor

Location: Teeswater

Maintenance Supervisor

Status: Full-time
Location: Teeswater
Department: Maintenance

Job Scope:

Reporting to the Operations Manager, Teeswater, the scope of this position involves the responsibility of safe and efficient operation and electromechanical repairs of all plant equipment, as well as the maintenance of the plant infrastructure. This position is responsible for leading and supporting the maintenance staff with a special focus on continuously improving processes and efficiencies.

Key Responsibilities:

  • Direct and lead the Maintenance team in scheduling, preventative maintenance and the safe and efficient operation and repair of all plant production equipment (processing, packaging, office)
  • Oversee the safe and efficient operation of all utilities (Steam Boilers, refrigeration, cooling tower, air compressors, HVAC, etc)
  • Improve and maintain preventative and predictive maintenance systems
  • Identify opportunities and make recommendations to continuously improve maintenance operations and efficiencies
  • Set and enforce work performance and operating standards for all employees and supervisors; provide training and development to maximize productivity and enhance proficiency
  • Promote a strong sense of teamwork and a culture of respect by working together safely, effectively, and efficiently with all employees to maintain a productive and participatory environment
  • Advocates and supports a culture of safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall safety at Gay Lea Foods through safety knowledge, skills and attitudes
  • Oversee Capital Projects assigned by Operations Manager & provide technical expertise and support to our Corporate Engineering Team
  • Establish various management tools to improve cost management
  • Assume responsibility for the approval and payment of charges related to maintenance and capital expenditures
  • Collaborate with Finance and Sr. Leadership in the development and administration of the budget

Qualifications:

  • Completion of post-secondary education in mechanical or engineering technology (diploma or degree), program
  • Certificate of Qualification as a Millwright and/or Electrician license
  • Minimum of five (5) years’ supervisory/management position; preferably within the dairy industry
  • Proven, hands on success with preventative and predictive maintenance systems
  • Excellent interpersonal, written and verbal communication skills
  • Solid troubleshooting and problem-solving skills, including PLC programming
  • Progressive approach to maintenance and process improvement driven
  • Computer skills – experience with MP2, MS Office (Excel, Word, Outlook)
  • Must have a good understanding of the scheduling requirements for the production departments, and to be able to co-ordinate the maintenance and repair activities
  • Ability to prioritize, plan and schedule work effectively with a production team in a fast paced and values driven environment
  • Ability to work flexible hours including weekends and on-call

Working Environment:

Physical Demands:

Apply Now

How To Apply

Gay Lea Foods is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process.
  1. Application

    Submit resume and cover letter to jobs@gayleafoods.com Be sure to list job title in the subject line.
  2. Selection

    Applicants’ education, experience, and skills will be reviewed. Those who best meet our position needs will be contacted for an initial phone screen.
  3. Interview

    Applicants may be invited to one or more interviews. Questions asked are designed to assess an individual’s knowledge, skills, experience, and fit within the organisation.
Successful applicants will be extended an offer upon the satisfactory completion of professional references. Then, our onboarding begins!
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